COVID-19 and Long-Term Care

The Eastern Health Long-Term Care Program understands the importance of residents and their families to stay up-to-date with COVID-19 information.

Vaccine Passport (NLVaxPass)

  • Effective October 22, 2021, in line with provincial vaccine passport guidelines, visitors to long-term care facilities, personal care homes and community care homes are required to present proof of COVID-19 vaccination status (digital/paper QR code or copy of an official vaccination record) or an approved medical exemption.
  • Visitors, ages 12 years and older, are asked to present the following upon entry: Proof of COVID-19 vaccination status and identification with name and date of birth (name on vaccination passport/record must match ID).
  • Children under the age of 12 can visit when accompanied by an adult who is eligible to visit. As per provincial vaccine passport guidelines, children have three months from their 12th birthday to get fully vaccinated.
  • For more information, please visit:

General visitation

We are encouraging designated visitors/support persons to consult with the care team and homes at the various facilities for information about visiting hours and arranging visits, as these may vary by facility and circumstances. See contact information of long-term care facilities and personal care homes.

Additional visitation information can be found here including end of life visitation guidelines:  Guidelines for Support Persons/Designated Visitors Acute Care, Long-Term Care Homes, Personal Care Homes, Community Care Homes, Assisted Living Facilities.

End-of-life visiting (all care facilities)

Residents at end-of-life

The clinical care team will discuss visiting protocols with the support person/designated visitors, and advise the number of visitors permitted, as determined by the clinical status of the resident.

Consideration must be given to the prevalence of COVID-19 in the community, screening of visitors, and the ability to support multiple visitors when the resident is not in a private room.

A pastoral support person is in addition to the designated visitors and considered part of the care team.

For further information on palliative care and end-of life visitation, please discuss your specific situation with your health-care team.

Virtual visitation

Virtual visitation can be an alternate way to connect with loved ones during these visitor restrictions. To arrange for a virtual visit, please discuss with your care team.

Essential/Identified Visitors

Residents of long-term care, personal care homes, community care homes and assisted living facilities may identify one support person and five identified visitors, please connect with the care team to discuss visitation hours. 

Families of residents in residential care settings (long-term care, personal-care homes, community care homes, and assisted living facilities) should contact the home for information about visitation procedures as they may vary at each facility. 

Virtual visitation can be an alternate way to connect with loved ones during visitor restrictions. To arrange for a virtual visit, please also discuss your request with the care team. 

An essential visitor is an individual considered by the resident’s care team to be paramount to the resident’s physical care and mental well-being. They may provide assistance with feeding, mobility, personal care, communication assistance or assistance with significant behavioral symptoms.

Screening for COVID-19

Authorized visitors will be screened upon arrival to a residential care facility which includes questions about travel history and if you have COVID symptoms.  Visitors will also be asked to provide your contact information.

These measures are in place to protect elderly residents, and those with weakened immune systems or underlying medical conditions who are at a higher risk of developing complications from COVID-19. The well-being of people in our residential care settings is paramount.

Please see Visitation and Support Persons, for more information.

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Last updated: 2021-10-21